Positive Attitude for Customer Service
“The mastery of customer service can mean the difference between success and failure.”
Positive Attitude for Customer Service
Each positive interaction with the customer is an opportunity to solidify the company brand with the public. Unfortunately, not only is the opposite true, but it is more powerful. Each negative interaction with a customer creates ten times as much damage to the brand. One satisfied customer statistically will tell one. One dissatisfied customer will tell ten. This truth of human interaction makes positive attitude in customer service even more important than ever.
This four-hour course will cover:
- Benefits of a Positive Mental Attitude: In Life and At Work
- Cultivating Self-Awareness
- Importance of Non-Verbal Communication
- Becoming Customer-Centric
- Reframing Answers into Positive Statements
- Being a Team Player
- Ten Reasons to Love Your Job
Satisfied customers are those who find the experience satisfactory. Loyal customers are those who are so satisfied they recommend the experience to others and bring their friends. Continuing to focus and develop the processes necessary to enhance customer interactions will lead to better customer relationships, customer longevity, and customer loyalty. Happy customers lead to more customers which lead to a financially healthy and profitable company.
For more Information, complete the form below and one of our Directors will contact you.
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